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Client: Cathay Pacific Airways
Ltd.
Challenge: Provision of
tailor-made, quality and flexible 7 x 24
IT infrastructure managed service to
facilitate Cathay Pacific’s business
operations while ensuring a smooth
transition of service within a specified
period of time.
Solution: A dedicated team has
been set up to study Cathay’s needs and
understand their business operations.
Comprehensive infrastructure managed
services are provided to Cathay to
enable them to focus resources on its
core business.
Benefits: ASL is committed to
providing efficient management of
Cathay’s diversified IT infrastructure
and deliver a balanced solution which
has taken account of key factors
including cost, innovation,
satisfaction, quality, assurance, safety
as well as the flexibility for growth
and market fluctuations. |
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Cathay Pacific (Cathay) has been well
known around the world for its excellent
airline service. In order to enhance its
service level and ability to cope with
market changes, Cathay looked for a new
service provider to provide tailor-made,
quality and flexible 7 x 24 IT
infrastructure managed service to
facilitate its business operations.
Cathay is one of the world’s largest
international airlines providing
passengers and cargo carrier services to
over 50 major cities. Its IT
infrastructure supports over 16,000
users worldwide and contains multiple
servers and desktops of different
platforms. After a detailed examination,
Cathay selected ASL to provide the
infrastructure managed service for a
period of three years starting May 2006.
ASL has to ensure a smooth transition of
service from the previous service
provider within a specified period of
time.
Meeting client's multiple needs
In order to acquire a thorough
understanding of Cathay’s requirements
on this project, ASL set up a dedicated
team to work with the customer’s IT team
for about a year. In December 2005, ASL
won the deal and signed two 3-year
outsourcing contracts with Cathay to
provide 7 x 24 desktop infrastructure
and deskside support to over 16,000
users, and also 7 x 24 application
server support.
The contracts involved the provision of
comprehensive infrastructure managed
services, including:
- Operation of the local server
farm
- Taking charge of system
management and technical support of
infrastructure and application
servers
- Operating the disaster recovery
center of local servers
- Implementing the security
changes to desktops and servers
- Delivering Oracle professional
services
- Providing management and
technical support for more than
4,000 desktops
Moreover, the project team continues
to be responsible for monitoring the
service quality. Cathay can evaluate the
service performance and efficiency
through regular review reports regarding
security, overall project management,
and the cost incurred.
A flexible and balanced solution for
Cathay Pacific
This is ASL’s largest in value yet of
managed service contracts secured by the
group as of August 2006. ASL is fully
committed to providing Cathay with a
balanced solution which has taken into
account of key factors considered by
them, including cost, innovation,
satisfaction, quality, assurance and
safety, as well as the flexibility for
growth and market fluctuations.
With ASL’s tailor made service to meet
Cathay’s unique requirements, Cathay can
be relieved from the burden of managing
a diversified IT infrastructure and
focus resources on their core business
development, while maintaining
sufficient flexibility to respond to
future business needs. In fact, ASL has
years of experience providing IT
infrastructure for Cathay prior to the
winning of this deal. Continued support
from Cathay has again illustrated ASL’s
ability to support the operation of
large enterprises. |
